Privacy Policy
1. General
2FastWiFi Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. For the purposes of data protection legislation, we act as the data controller, and we will handle your personal data in accordance with the Data Protection Act 2018, the UK General Data Protection Regulation, the Privacy and Electronic Communications Regulations, and other applicable data privacy laws. Please read this policy carefully to understand how we collect, use, and protect your personal data.
2. Visitors to Our Website
2.1 We may collect and process your personal data in the following circumstances:
- 2.1.1 When you complete forms on our website (“Site”), providing details such as your name, address, email, and phone number when registering, requesting information, or subscribing to our mailing list or services.
- 2.1.2 If you contact us to report a problem, make a complaint, inquire about services, or for other reasons. We may keep a record of such correspondence.
- 2.1.3 Details of your visits to our Site, including traffic data, location data, and other communication data, as well as the resources accessed (see section 2.2.2 on Cookies below).
- 2.1.4 Any other instances where you provide information through our Site.
2.2 We may also collect data as follows:
- IP Address
2.2.1 We may collect your Internet Protocol (IP) address to help with fraud prevention. Additionally, we may collect information on your device's operating system and browser type for system administration and reporting purposes. This data is statistical and does not identify individuals.
- Cookies
2.2.2 Our Site uses cookies and similar technology to distinguish you from other users. This helps improve your experience on our Site. For more on our use of cookies, see our [Cookie Policy].
2.3 We may use your personal data for legitimate interests to:
- 2.3.1 Provide requested information or services.
- 2.3.2 Enable interactive features of our Site, where you choose to engage with them.
- 2.3.3 Ensure content is presented effectively for you and your device.
- 2.3.4 Improve our Site and services.
- 2.3.5 Address complaints or inquiries.
- 2.3.6 Contact you for marketing purposes where permitted by law.
Website Links
Our Site may contain links to third-party websites, which have separate privacy policies. We do not take responsibility for these sites' privacy practices. Please review each website’s policy if you follow such links.
3. Customers
3.1 We collect details, including your name, address, phone number, and email, when you place orders on our Site or through other channels. This information is used to process your order and fulfill contractual obligations.
3.2 We may share personal data with third parties, such as payment providers and couriers, to facilitate order processing and delivery.
3.3 With your consent, we may use customer feedback on our Site and marketing materials.
3.4 We retain your data as needed to provide services and for six years after, or longer if subscribed to our marketing list as outlined in section 6.
4. Suppliers
We collect details such as employee names, phone numbers, and email addresses to place and fulfill orders and make payments. We keep this data for six years following service provision.
5. If You Fail to Provide Personal Data
If you fail to provide requested personal data, we may not be able to fulfill your orders or services. We will notify you if this is the case.
6. Marketing
6.1 If you opt-in, we may use your data to share information about 2FastWiFi’s products, services, and events. You can opt out at any time by:
6.3 Marketing data is retained for six years from your last interaction with us, subject to legal obligations.
6.4 We may display third-party banners on our Site, directing you to other websites. We won’t share your data with third parties without consent.
7. Monitoring and Recording
We may monitor communications, such as calls and emails, for training, fraud prevention, and compliance. CCTV may be in use for security and safety at our premises.
8. Automated Processing
8.1 We occasionally work with third parties to process anonymized data for market analysis. Decisions impacting you will not be based solely on automated processing.
8.2 We may conduct credit checks to assess creditworthiness and prevent fraud, which may be recorded with credit agencies.
9. Legal Basis for Processing
9.1 We process data when:
- 9.1.1 Contractually necessary.
- 9.1.2 Required for legal compliance.
- 9.1.3 Consent is provided.
- 9.1.4 Necessary to protect vital interests.
- 9.1.5 Legitimate business interests apply, with balanced rights.
9.2 Legitimate interests include sharing data with delivery partners, monitoring email engagement, and contacting customers about incomplete purchases.
10. Disclosure to Third Parties
10.1 We may disclose data to third parties, such as:
- 10.1.1 Staff members.
- 10.1.2 Affiliated entities.
- 10.1.3 IT providers.
- 10.1.4 Professional advisers (lawyers, insurers).
- 10.1.5 Authorities for legal obligations.
10.2 Data may be disclosed to law enforcement or for fraud prevention.
10.3 We do not sell your personal data.
11. International Data Transfers
We may transfer data outside the UK under legal safeguards, such as adequacy regulations or standard data protection clauses.
12. Data Security
12.1 Keep your passwords secure.
12.2 Internet transmission security cannot be guaranteed; use our Site at your own risk.
12.3 We use secure servers and restrict data access to authorized personnel.
13. Your Rights
Under data protection law, you may:
- Access, correct, or delete your data.
- Restrict or object to data processing.
- Withdraw consent.
- Submit requests to our Data Protection Officer at customerservices@2fastwifi.com.
14. Changes to Our Privacy Policy
We may update this policy and will notify you of significant changes.
15. Contact Us
For questions or requests regarding this policy, please contact our Data Protection Officer at customerservices@2fastwifi.com. You may also contact the Information Commissioner’s Office for unresolved concerns at ico.org.uk/contact-us.
Last updated: 20th March 2024